Privacy Policy
Last updated: 18 September 2026
Art Therapy in Folkestone respects your privacy and is committed to protecting your personal information.
This privacy notice explains what information may be collected when you use this website or contact me, how it is used, and your rights in relation to your personal data.
Who I am
Art Therapy in Folkestone is operated by Alison Cloud, an HCPC-registered Art Therapist.
For the purposes of UK data protection law, Alison Cloud is the data controller for personal information collected through this website.
If you have any questions about this privacy notice or how your information is handled, you can contact:
Email: aliarttherapy@outlook.com
Information I may collect
Depending on how you use the website, I may collect information including:
- your name;
- your email address;
- your telephone number, if you choose to provide it;
- information you include in a contact form, email or other enquiry;
- information you provide when subscribing to a mailing list;
- technical information about your visit to the website, such as your IP address, browser type and device information, where this is collected by the website or its security and analytics services; and
- information relating to purchases if you use the website shop.
Because enquiries may relate to art therapy, you may choose to provide information concerning your physical or mental health or other personal circumstances. Health information is regarded as special category personal data under UK data protection law and requires additional protection.
Please only include information in an initial website enquiry that is reasonably necessary for me to understand and respond to your enquiry.
How I use your information
I may use personal information to:
- respond to enquiries;
- discuss or arrange art therapy services;
- communicate with existing or prospective clients;
- provide services you have requested;
- administer purchases made through the website;
- maintain appropriate business and financial records;
- operate, maintain and secure the website;
- send newsletters or updates where you have chosen to subscribe; and
- comply with legal, regulatory or professional obligations.
I will not use information provided through an enquiry to send you marketing emails unless you have separately chosen to subscribe.
Lawful basis for using your information
UK data protection law requires there to be a lawful basis for processing personal information. Different bases may apply depending on the circumstances.
These may include:
Taking steps at your request before entering into a contract, or performing a contract
For example, where you contact me to enquire about art therapy services or purchase something through the website.
Legitimate interests
Where it is reasonably necessary to operate the website, communicate with people who contact me, maintain appropriate records or protect the website and business, provided those interests do not override your rights and interests.
Legal obligation
Where information must be retained or used in order to comply with legal or regulatory requirements.
Consent
Where you actively choose to subscribe to email updates or where consent is otherwise the appropriate lawful basis.
Where information relating to health or another category of particularly sensitive information is processed, an additional condition under UK data protection law will also be required. The appropriate condition will depend on the circumstances in which that information is provided and used.
Contact forms and email
When you submit a contact form, the information you enter is transmitted so that I can receive and respond to your enquiry.
The website uses third-party services to assist with reliable and secure email delivery. These service providers may process limited information necessary to transmit the message.
Website enquiries should not be used for emergencies or urgent medical matters.
Mailing list
If you subscribe to receive news or updates, your name and email address may be stored using the website’s mailing-list service.
You will only receive these emails where you have actively subscribed.
You can unsubscribe at any time using the unsubscribe link contained in marketing emails or by contacting me directly.
Consent to receive marketing communications can be withdrawn at any time.
Website shop and payments
If you purchase something through the website, information necessary to process and administer your order may be collected.
Payment information may be processed directly by the relevant payment provider. Art Therapy in Folkestone does not necessarily receive or store your complete payment-card details.
Information relating to purchases may need to be retained for accounting, tax or other legal purposes.
Cookies
This website may use cookies and similar technologies.
Some cookies are necessary for the website to operate correctly. Other cookies, such as those used for analytics or other optional services, will only be used where permitted by law.
Where required, you will be given the opportunity to accept or reject optional cookies through the website’s cookie controls.
Further information about the cookies used on this website can be found in the website’s cookie settings or cookie notice.
Who your information may be shared with
Personal information may be processed by trusted organisations that provide services necessary for the operation of the website and business, such as:
- website hosting providers;
- email-delivery providers;
- mailing-list providers;
- website security and maintenance services;
- payment providers;
- accounting or professional advisers where necessary; and
- organisations where disclosure is required by law.
These organisations are only given access to information where this is necessary for the services they provide.
The ICO requires privacy information to explain the recipients, or categories of recipients, where personal data is shared.
International transfers
Some technology providers may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.
How long information is kept
Personal information will not be kept for longer than reasonably necessary.
How long information is retained depends on why it was collected, including whether it is needed to:
- respond to an enquiry;
- provide ongoing services;
- meet professional or regulatory requirements;
- maintain accounting and tax records;
- resolve disputes; or
- comply with legal obligations.
Information that is no longer required will be securely deleted or anonymised where appropriate.
Security
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.
Your rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- ask for access to personal information held about you;
- ask for inaccurate information to be corrected;
- ask for information to be deleted in certain circumstances;
- ask for processing to be restricted;
- object to certain uses of your information;
- request transfer of certain information; and
- withdraw consent where processing is based upon consent.
You can exercise these rights by contacting aliarttherapy@outlook.com.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
Changes to this notice
This privacy notice may be updated from time to time to reflect changes to the website, services or legal requirements.
The date at the top of this page will show when it was last updated.